ORDER FULLFILMENT
Custom Precision Parts – Made Your Way
Our new orders process outlines everything our team needs to start production on a new run of custom parts. To maximize productivity and minimize costs, our service team works directly with clients to determine what parts need to be produced, by when, and even goes so far as to outline packaging and component finish requirements.
All customer criteria and requirements are recorded in the customer’s control plan, and all parts produced by our team are held to those stringent standards. Any questions that arise during the production process are immediately brought to our customers’ attention to ensure a thorough understanding of their needs. If you have questions about our new order process or would like to set up a new account, please call our customer service team at 763-780-2700.
UNIFORM COMPONENTS – PERSONALIZED CUSTOMER SERVICE
When clients partner with Micro-Matics, their project is personally reviewed by a panel of experts, including our production manager, master scheduler, and a select number of mechanical engineers, designers, quality engineers, and sales representatives. Thanks to our robust tracking and communication infrastructure, team leads can effectively communicate with multiple production departments and understand—at any point during production—the status of the project. This not only allows us to adhere to established project timelines, but it also makes it easier to make targeted changes based on client feedback and industry demands—ensuring a smooth experience from order placement to shipping and fulfillment.
Whether you partner with Micro-Matics for Swiss machining, CNC turning, centerless grinding, or managed inventory, our comprehensive Quality Management System and thorough customer service program ensure you have what you need to thrive!